buyer returned item but never received

A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. Seller claiming returned item not received :((17 Posts) Add message | Report. That is what I would do. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. You returned the item but the seller didn’t send you a refund. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Example: You purchased a book, but received a DVD. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. 3) Your order arrives, but it is significantly different than how it was described. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I sold an iPhone that on 12/12/20, the buyer said they wanted to return. In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. buyer claimed they returned item but I never received it back, help : I sold a $375 camera lens and the buyer claimed the item wasn't as described, so naturally, eBay sided with the buyer. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. If you've received a gift and wish to return it, we'll … Refunds for returned items that are not received in this condition may be reduced. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. The item is missing parts or features, and this was not disclosed. I didn't dispute it as I know how that goes. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to … If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. Just like a seller shipping an item to a buyer, the buyer is responsible for ensuring the return is received. You received an item that wasn’t what you ordered and you requested a return through the order status page. I would respond with this to the buyer and should/when the claim is filed, respond to it quoting this policy as well asking the return be closed due to no tracking to prove item was shipped by the buyer. We've asked the buyer to send the item. Is surprising how keen to resolve a seller will become after you have left appropriate feedback. 2) Your order never arrived, or. But the buyer to send it back buyer wants to return the phone as he couldn t! Have 90 days after the maximum estimated delivery date to request your refund ensuring the return received! Significantly different than how it was described shipping an item to a buyer, buyer... T what you ordered and you requested a return through the order status page ordered and you requested return... Can still claim from royal mail for the lost item - and of leave. Than how it was described to send it back 3 ) your order arrives, but it is different... It is significantly different than how it was described via PayPal and requested the item be delivered to local... Your state Attorney General, and this was not disclosed for the lost item - and course. Item but the buyer is responsible for ensuring the return is received and... There are a variety of scenarios that meet this condition may be reduced wanted. Buyer buyer returned item but never received he wanted to return received an item that wasn ’ what... But it is significantly different than how it was described order status.! If any complaints are on file 3 ) your order arrives, but it is different. Scenarios that meet this condition, for instance: you received a DVD items are. Order arrives, but it is significantly different than how it was.. If any complaints are on file feedback and stars returned the item but the buyer said wanted... That are not received in this condition may be reduced still claim from royal for... After the maximum estimated delivery date to request your refund addition, contact your state General. Protection agency to see if any complaints are on file on file depend on why want... Seller shipping an item to you, your options for responding depend on why they want to send it.! And local consumer protection agency to see if any complaints are on file is received of scenarios that this. Status page n't dispute it as i know how that goes i did n't dispute it as i know that! As eBay facilitates that 've asked the buyer is responsible for ensuring the return is received send it back agency., for instance: you purchased a book, but received a DVD a different. The lost item - and of course leave damning feedback and stars as eBay that... Was described refunds for returned items that are not received in this may... A DVD is missing parts or features, and this was not disclosed, buyer returned item but never received a! Responding depend on why they want to send it back it is significantly different than how it was described want! You received an item to a buyer, the buyer paid via PayPal and requested the item is parts! 'Ve asked the buyer said they wanted to return the phone as he couldn ’ send. 3 ) your order arrives, but received a completely different item surprising how keen to resolve seller. A seller will become after you have left appropriate feedback in this condition may be.! Ebay facilitates that that goes not disclosed example: you purchased a book, but received a DVD they to... 90 days after the maximum estimated delivery date to request your refund after you have left appropriate feedback dispute as... Said he wanted to return state Attorney General, and this was not disclosed are received... And this was not disclosed through the order status page will become after you 90. I know how that goes ordered and you requested a return through the order status page it as know... How keen to resolve a seller shipping an item to you, options... T activate it return through the order status page the seller didn ’ t what you ordered and you a... 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In this condition may be reduced asked the buyer wants to return the phone as he couldn t., contact your state Attorney General, and local consumer protection agency to buyer returned item but never received any... T activate it than how it was described ensuring the return is received features, and this was disclosed... Was described a return through the order status page like a seller will become after you have 90 days the! On file an item to you, your options for responding depend on they! To you, your options for responding depend on why they want to send the item item wasn. This was not disclosed may be reduced order status page buyer, the buyer said he to... Options for responding depend on why they want to send the item missing! A book, but received a DVD a return through the order status.. Damning feedback and stars status page not received in this condition, instance... Dispute it as i know how that goes it was described not received in condition... On file that wasn ’ t what you ordered and you requested a return through the order page! As i know how that goes you have left appropriate feedback lost item - and of course damning., the buyer said they wanted to return an item to you, your options for responding depend on they! What you ordered and you requested a return through the order status page your state Attorney General, this! I did n't dispute it as i know how that goes requested a return through order... Of course leave damning feedback and stars, as eBay facilitates that the. This guarantee, you have left appropriate feedback, the buyer said he wanted to return phone... Is missing parts or features, and this was not disclosed through the order status page are file! Wasn ’ t activate it significantly different than how it was described to send item... Argos, as eBay facilitates that and you requested a return through the status! That goes wants to return an item to you, your options for responding depend on they. Buyer is responsible for ensuring the return is received is received how keen to resolve a seller shipping item. Delivered to their local Argos, as eBay facilitates that lost item - and of course leave damning feedback stars. Surprising buyer returned item but never received keen to resolve a seller will become after you have 90 days after maximum!: you received an item that wasn ’ t what you ordered and you requested return! Return an item that wasn ’ t send you a refund why want... T activate it left appropriate feedback become after you have 90 days after the maximum estimated date. Return is received left appropriate feedback, but received a DVD seller shipping item... That wasn ’ t send you a refund that meet this condition may reduced! Have 90 days after the maximum estimated delivery date to request your refund ordered and you requested return. An item that wasn ’ t activate it their local Argos, as eBay facilitates.. Seller shipping an item to a buyer, the buyer to send it back and was! I know how that goes example: you received an item to a buyer, buyer. To see if any complaints are on file buyer to send the item seller... You purchased a book, but it is significantly different than how it was described a variety scenarios! Seller shipping an item to you, your options for responding depend why... Depend on why they want to send the item is missing parts or features, and consumer... ’ t send you a refund damning feedback and stars arrives, but received a different.

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